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 | James H. Myers Measuring Customer Satisfaction : Hot Buttons and Other Measurement Issues
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Paperback $29.67;£32.50;EUR 38,50 |
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Hardcover $44.95 |
| Other recommended books : |
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Bob E. Hayes, Measuring Customer Satisfaction |
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Jon Anton, et al, Listening to the Voice of the Customer: 16 Steps to a Successful Customer Satisfaction Measurement Program |
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Terry G. Vavra, Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs |
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Last modified :
13 juin 2007
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