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 | Timothy L. Keiningham, Terry G. Vavra, Timothy Kenningham The Customer Delight Principle : Exceeding Customers' Expectations for Bottom-Line Success
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Hardcover $19.77;£13.29;EUR 25,90; EUR 23,89 |
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Terry G. Vavra, Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs |
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Frederick F. Reichheld, Thomas Teal, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value |
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Michael D. Johnson, Anders Gustafsson, Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System |
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Bernd H. Schmitt, Bernd Schmitt, Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers |
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Jeffrey Gitomer, Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless |
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Last modified :
13 juin 2007
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